Name: Libby Roberts
Role: Founder and Managing Director
Libby is the Founder and Managing Director of WRM. WRM are in the business services industry – helping businesses manage workers compensation claims.
What generation is your family business?
We are a first-generation family business and have been in business for 20 years.
What is your role in your family business?
My role as Managing Director means that I wear a few hats. I have a lot to do with day to day operations and quality management. I also know each of our customers personally and it’s my goal to continue to be involved at that level because relationships are so important to me. I want our customers to know that they can always pick up the phone and speak to me. My other role is to plan our strategic direction and to oversee innovation and development. I really feel that our industry needs to evolve – it’s a bit of a dinosaur – so I think there is a real opportunity to do something different and exciting. I think there is appetite in the market for innovation.
What or who is a major influence for your family business?
For me, I see building my family business as a way of positively contributing to society. A workers compensation claim that is not well managed can have a damaging ripple effect for individuals, families and employers. We embed ourselves in our customers’ business and so are there at the beginning of a claim when we can positively influence the outcome and take the stress out of the claim for each stakeholder. Workers compensation can take up a lot of time and can unnecessarily lead to premium increases, so we are glad that we can take that stress from our customers so they can get on with business.
What keeps you awake at night?
Thankfully not a lot! I love what I do and I think it’s important to be content no matter what life’s circumstances are. Our daughter had a life-threatening illness when she was younger and so I have learned to live each day as it comes and be grateful for every blessing. Worrying about things doesn’t make them any different – it just makes you more anxious!
What’s the key benefit of your FBA membership?
The key benefit of my FBA membership is the education around topics such as having a family council and succession planning. I went to the FBA National Conference in Alice Springs and was so inspired by the people who shared their stories and by the people I met. I found people very generous with their willingness to share their experiences in business.